Making Payments

Tips about Making Payments:

• Only U.S. customers can make payments on Online Services.
• A financial institution must be added before making a one-time payment, making a payoff, or adding a recurring payment schedule.
• Payments are processed at 4:30pm Pacific Time on the business day specified: any payment can be updated or cancelled before it is processed.

 

How do I make a payment?

1. Select an account to pay from the Overview screen and click on the Make Payment button OR select Accounts at the top of the screen.
2. Select your Financial Institution from the dropdown list.
3. Review / update payment amounts.
4. Select the date to schedule the payment.
5. Click the Continue button and follow the prompts.

 

How do I know my payment was scheduled?

Log in to your account. After making a payment, you can view your scheduled payments by clicking on Payments in the left hand navigation and selecting Scheduled Payments.

 

How do I make a payment?

1. Select an account to pay from the Overview screen and click on the Make Payment button OR select Accounts at the top of the screen.
2. Select your Financial Institution from the dropdown list.
3. Review / update payment amounts.
4. Select the date to schedule the payment.
5. Click the Continue button and follow the prompts.

 

How do I know I successfully scheduled my payment?

All scheduled payments can be viewed by clicking on Payment Activity at the top of the screen.

The next five (5) scheduled payments are also on the Overview page in the Scheduled Payments box.

 

How do I edit or delete a payment I have scheduled?

Select Payment Activity at the top of the screen.

When your list of scheduled payments appear, select the green pencil to edit or the red trash can to delete the payment.

 

I made my payment on the weekend. When will it post to my account?

Payments made after Friday at 4:30 pm Pacific Time will be posted to your account effective the next business day.

 

Why do I receive a payment past due warning when I make a payment?

Each time you make a payment on an account that is past due, or each time that you schedule a payment past the due date, the system warns you that additional interest and late charges may result from late payments.

 

What is an offline payment?

An offline payment is one that was not made through Online Services. For example, payments made by check, bankwire, or returned payments are considered offline payments. The offline payment symbol has an envelope behind the dollar sign.

 

Where can I see the interest paid on my loan account?

The Interest Amount column in Payment Activity will show the amount of interest paid on each loan payment, starting with payments in February 2018.

 

What are recurring payments?

Recurring payments are automatic payments that occur on the same day of every month. Setting up a recurring payment schedule helps ensure that your payment is made on time.

Recurring payment schedules can only be setup on for the 1st through the 28th of the month. No recurring payments can be pulled on the 29th, 30th, or 31st.

 

How do setup a recurring payment schedule?

1. Go to Accounts at the top of the screen and select an account
2. Click on the Setup Recurring Payments button
3. Select your Financial Institution from the dropdown list.
4. Review / update the dates, amounts, and number of payments
5. Click the Continue button and follow the prompts.

NOTE: Multiple accounts can be setup at the same time as long as the payment criteria are the same.

 

When does a Recurring Payment show as a Scheduled Payment?

A recurring payment appears as a scheduled payment when it is within 30 days of its payment date and the prior recurring payment has been processed.

 

How do I edit or delete a recurring payment schedule?

There are typically two steps to editing or deleting a recurring payment schedule.

1. Change any unprocessed individual recurring payments in Payment Activity using the green pencil to edit or the red trash can to delete. (NOTE: If the payment is in a Processing or Paid status it can no longer be changed.)
2. Change the remaining recurring payment schedule in Recurring Schedule using the green pencil to edit or the red trash can to delete.

 

How do I find the payment history on my account?

Online Services provides a default 30 day view of past payments along with all currently scheduled payments. Additional payment history can be viewed using the Search box.

1. Go to Payment Activity at the top of the screen.
2. Input Search criteria to select the account and timeframe desired.

 

Financial Institutions (Banks)

Tips:

• A financial institution must be added before making a one-time payment, making a payoff, or adding a recurring payment schedule.
• Only bank checking accounts can be used for Online Services payments.
• Confirm with your financial institution that you have the correct routing number for ACH electronic payments.

 

How do I add a financial institution?

Select Financial Institutions at the top of the screen.

Click on the Add Financial Institution button and follow the prompts.

 

How do I change the financial institution on a payment I have already scheduled?

1. Select Payment Activity at the top of the screen.
2. When your list of payments appears, click on the green pencil and follow the prompts.

The financial institution can be changed on any payment that has not yet been processed.

 

How do I change the financial institution on a recurring payment schedule?

There are typically two steps to updating a recurring payment schedule. In each step select the new Financial Institution from the dropdown menu.

1. Edit any unprocessed individual payments in Payment Activity using the green pencil. (NOTE: If the payment is in a Processing or Paid status it can no longer be changed.)
2. Edit the remaining schedule in Recurring Schedule using the green pencil.